Refund & Exchange Policy
All of the products we sell are Certified Authentic as we purchase everything direct from the Manufacturer or their Authorized Distributor.
If you are not satisfied with your purchase for any reason, please contact us to arrange an exchange, a substitution or a refund (conditions apply).
Please Read Carefully
returns must be pre-arranged by requesting a return via our Contact Us link
for most returns, we will provide you with a link to obtain a return shipping label, free of charge
returns must be arranged with us within 30 days of the date of purchase
refunds will only be issued if the product is unused, in it’s original packaging. and in sellable condition (as determined by us upon receipt)
defective products and products under Warranty will be replaced and/or given an online store credit at our discretion, and based on product availability
If you are not happy with the performance of a product or feel that it is defective, please contact us to discuss a replacement product or an online store credit, which may be issued, at our discretion, as determined on a case by case basis
for all exchanges and/or replacements, the new item will be sent to you once the returned item is received by us
Appliances, tools, hair extensions, and products that are used directly on your hair, skin, or nails, cannot be exchanged unless defective